- Siebel CRM
- New contact centre
- Rationalisation & Relocation
of help desks
- Customer focus
- Customer relationship management
(CRM)
- Customer satisfaction, loyalty
and retention
- Cultural transformation &
Culture change
- Service transformation
- ISO 9002
- Quality management and improvement
- Quality assurance (QA)
|
- System release management
- Supplier management
- Service catalogues
- Service management and improvement
- Service level agreements (SLA's)
- Operations management (ITIL)
and procedures
- Managed outsourced services and
IT solutions
- Integrated systems for service
desk, software distribution, remote diagnostics, asset management
(financial and physical)
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